poor Service

On 6 May and 7 May 2025, I made two payments of R2,000 each to my wife's account from my Discovery Bank account. By 12 May, the funds had not reflected, so I contacted your call centre and spoke to Palesa, who advised me to send proof of payment, which I did immediately.

The following day, I was told by a consultant named Jerome that the money would be reversed and should be back in my account within 48 hours. That never happened.

I called again on 19 May and was passed around by different agents with no clear answers. On 20 May, I spoke to Nokukhanya, who said she was a supervisor and promised to call me back. That call also never came. todate i have spoken to manay agaents and issue hhas not been resolved