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Lindiwe L
1 reviews | Active since Mar 2026
10 Mar 2026, 16:16
Poor service
I am a client of the bank since 2023 and I haven't had any issues until I lost my card last month, I called the bank trying to update my phone number and email address since I lost my phone so I've been calling them and I submitted everything that they asked for but my details are still not updated. I use the account for my twins grant they are 1year and 8 months old so I can't buy them food or nappies. I am even thinking of closing the account because I was not treated nicely maybe because I'm unemployed or the money in my account is not a lot. I need to pay people and buy my kids food but I can't all thanks to my bank. ðŸ˜
Helpful (0)
Replies (11)0
Replies (11)
Discovery Bank's replyOfficial
10 Mar 2026, 16:26Hi there
I apologize for the experience that you have had with us.
I am looking into this for you and will revert with comprehensive feedback.
Kind regards,
Nosisa
I apologize for the experience that you have had with us.
I am looking into this for you and will revert with comprehensive feedback.
Kind regards,
Nosisa
Discovery Bank's reply10 Mar 2026, 16:26
Official
Hi there
I apologize for the experience that you have had with us.
I am looking into this for you and will revert with comprehensive feedback.
Kind regards,
Nosisa
I apologize for the experience that you have had with us.
I am looking into this for you and will revert with comprehensive feedback.
Kind regards,
Nosisa
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Lindiwe L's updateReviewer Update
10 Mar 2026, 16:32How much longer am I supposed to struggle before I can get access to the app? I need that money as in now!
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Lindiwe L's update10 Mar 2026, 16:32
Reviewer Update
How much longer am I supposed to struggle before I can get access to the app? I need that money as in now!
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Lindiwe L's updateReviewer Update
11 Mar 2026, 11:42I still haven't been assisted with my contact being updated, why am I being treated with such disregard? I need the money for my son's are they supposed to suffer while their grant money is in your safeguard? Come on people don't be so heartless.
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Lindiwe L's update11 Mar 2026, 11:42
Reviewer Update
I still haven't been assisted with my contact being updated, why am I being treated with such disregard? I need the money for my son's are they supposed to suffer while their grant money is in your safeguard? Come on people don't be so heartless.
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Lindiwe L's updateReviewer Update
11 Mar 2026, 12:24No it hasn't been updated, the sms says that the cellphone number I provided does not match the ID number.
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Lindiwe L's update11 Mar 2026, 12:24
Reviewer Update
No it hasn't been updated, the sms says that the cellphone number I provided does not match the ID number.
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Lindiwe L's updateReviewer Update
11 Mar 2026, 12:58I hope you resolve this by the end of today...
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Lindiwe L's update11 Mar 2026, 12:58
Reviewer Update
I hope you resolve this by the end of today...
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Lindiwe L's updateReviewer Update
11 Mar 2026, 15:20I have already sent the required selfies to *** I'm hoping that it will be resolved.
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Lindiwe L's update11 Mar 2026, 15:20
Reviewer Update
I have already sent the required selfies to *** I'm hoping that it will be resolved.
Discovery Bank's replyOfficial
11 Mar 2026, 15:25Please note that this is not a request for your selfies, however, we need to determine if the error message persists. Kindly re-attempt to reset your login details and send us a screenshot of the error message you are receiving.
Discovery Bank's reply11 Mar 2026, 15:25
Official
Please note that this is not a request for your selfies, however, we need to determine if the error message persists. Kindly re-attempt to reset your login details and send us a screenshot of the error message you are receiving.
Discovery Bank's replyOfficial
11 Mar 2026, 15:31We have received the video, thank you.
Kindly reboot your app by clearing your cache, and then reattempt to reset your details. To clear the Cache, go to Apps > Discovery Bank app > Storage > Clear Cache.
Kindly reboot your app by clearing your cache, and then reattempt to reset your details. To clear the Cache, go to Apps > Discovery Bank app > Storage > Clear Cache.
Discovery Bank's reply11 Mar 2026, 15:31
Official
We have received the video, thank you.
Kindly reboot your app by clearing your cache, and then reattempt to reset your details. To clear the Cache, go to Apps > Discovery Bank app > Storage > Clear Cache.
Kindly reboot your app by clearing your cache, and then reattempt to reset your details. To clear the Cache, go to Apps > Discovery Bank app > Storage > Clear Cache.
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Lindiwe L's updateReviewer Update
11 Mar 2026, 15:35I have already done that with one of your consultants on the line assisting me and it still doesn't work so she said I should send those selfies and video in order for the team to fix it manually.
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Lindiwe L's update11 Mar 2026, 15:35
Reviewer Update
I have already done that with one of your consultants on the line assisting me and it still doesn't work so she said I should send those selfies and video in order for the team to fix it manually.
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Lindiwe L's updateReviewer Update
11 Mar 2026, 15:55It's still not working ....
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Lindiwe L's update11 Mar 2026, 15:55
Reviewer Update
It's still not working ....
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Lindiwe L's updateReviewer Update
11 Mar 2026, 20:57Thank you to hellopeter, my app login details were updated successfully. Thank you for giving us a platform to expose companies that ill-treated us. And thank you Discovery bank for following up on my case, every person that I spoke to when I called the contact centre was kind especially Obakeng and one of your managers by the name of Linda, these two take their jobs very seriously and they value their clients.
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Lindiwe L's update11 Mar 2026, 20:57
Reviewer Update
Thank you to hellopeter, my app login details were updated successfully. Thank you for giving us a platform to expose companies that ill-treated us. And thank you Discovery bank for following up on my case, every person that I spoke to when I called the contact centre was kind especially Obakeng and one of your managers by the name of Linda, these two take their jobs very seriously and they value their clients.