SB
Sinako B
1 reviews | Active since Feb 2018
31 Mar 2022, 13:44
Poor Service
Opening a bank with discovery seems like the worst decision I made. I asked that a document be stamped from the person who opened the bank account, she advised she can't and I must contact the bank. Mind you, the bank doesn't have a branch I can go to and she hasn't rep**** to my emails enquiring on a way forward. I'm inconvenienced and frustrated as a client at the moment.
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Replies (5)SB
Sinako B's updateReviewer Update
31 Mar 2022, 14:22I have received a call from the department, however, the call keeps getting disconnected when I am put through to the department tasked to assist. I requested an email address to forward my query having pre-empted the failed attempt to assist. I am appalled that exactly what I anticipated came to fruition.
SB
Sinako B's update31 Mar 2022, 14:22
Reviewer Update
I have received a call from the department, however, the call keeps getting disconnected when I am put through to the department tasked to assist. I requested an email address to forward my query having pre-empted the failed attempt to assist. I am appalled that exactly what I anticipated came to fruition.
Discovery Bank's replyOfficial
31 Mar 2022, 15:11Hi, Sinako
We acknowledge your concerns. Please send us your ID Number.
We acknowledge your concerns. Please send us your ID Number.
Discovery Bank's reply31 Mar 2022, 15:11
Official
Hi, Sinako
We acknowledge your concerns. Please send us your ID Number.
We acknowledge your concerns. Please send us your ID Number.
SB
Sinako B's updateReviewer Update
31 Mar 2022, 15:27Are you really expecting me to type out my ID number on the internet? Do you not care about your client's security? Nonetheless, the previous caller had my details and did not need my ID number. You can also too go through the same process or contact me on the phone number provided.
SB
Sinako B's update31 Mar 2022, 15:27
Reviewer Update
Are you really expecting me to type out my ID number on the internet? Do you not care about your client's security? Nonetheless, the previous caller had my details and did not need my ID number. You can also too go through the same process or contact me on the phone number provided.
Discovery Bank's replyOfficial
01 Apr 2022, 08:55Hi, Sinako
Apologies on delayed response. We understand that you might not be comfortable is proving your ID number on this platform and we respect that, here's the correct email address that you can use *** once you have sent an email please reach out to our banker's so they assist you immediately on ***available 24hours 7days a week.
Apologies on delayed response. We understand that you might not be comfortable is proving your ID number on this platform and we respect that, here's the correct email address that you can use *** once you have sent an email please reach out to our banker's so they assist you immediately on ***available 24hours 7days a week.
Discovery Bank's reply01 Apr 2022, 08:55
Official
Hi, Sinako
Apologies on delayed response. We understand that you might not be comfortable is proving your ID number on this platform and we respect that, here's the correct email address that you can use *** once you have sent an email please reach out to our banker's so they assist you immediately on ***available 24hours 7days a week.
Apologies on delayed response. We understand that you might not be comfortable is proving your ID number on this platform and we respect that, here's the correct email address that you can use *** once you have sent an email please reach out to our banker's so they assist you immediately on ***available 24hours 7days a week.
SB
Sinako B's updateReviewer Update
01 Apr 2022, 10:18The email address and number do not show.
SB
Sinako B's update01 Apr 2022, 10:18
Reviewer Update
The email address and number do not show.