SS
Steven S
1 reviews | Active since Mar 2009
15 Sept 2019, 21:30
Poor service
Impossible to contact Discovery Bank telephonically They take forever to answer and when they do its likely you will be cut off and have to go through the whole process again. Clearly they have so many complaints they dont have enough call centre operators
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Replies (1)
Discovery Bank's replyOfficial
16 Sept 2019, 14:52Good Day Steve Thank you for bringing you concerns to our attention. We apologise for any inconvenience. At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. However, we are working on a solution to resolve this as a matter of urgency.
If you still did not manage to get through to a Discovery Banker, kindly give us a brief description of your query for us to assist Kind regards
If you still did not manage to get through to a Discovery Banker, kindly give us a brief description of your query for us to assist Kind regards
Discovery Bank's reply16 Sept 2019, 14:52
Official
Good Day Steve Thank you for bringing you concerns to our attention. We apologise for any inconvenience. At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. However, we are working on a solution to resolve this as a matter of urgency.
If you still did not manage to get through to a Discovery Banker, kindly give us a brief description of your query for us to assist Kind regards
If you still did not manage to get through to a Discovery Banker, kindly give us a brief description of your query for us to assist Kind regards