Poor service

I would just like to say that I am extremely disappointed in Discovery bank. I recently got a credit card through Discovery and when I tried using it for the first time it was declined. When I called the help line I was told that the card had a ***** alert on it previously and the same card number was reissued. This was extremely embarrassing to have a card decline on me and luckily I had another card from a different bank that I could pay with. If Discovery was my sole bank I would have been stuck. Very poor service indeed. Thank you Standard Bank for having my back