Poor Service

Item: Discovery Bank
Rating: 1
Author: Godfrey M

I have asked for an account downgrade since last year and every time I call, I have been told to hold or the matter will be escalated. No communication from Discovery. I have been calling in for weeks to follow up. I have lost patience. Discovery Bank is taking its customers for granted. I have been wasting my time instead of the discovery bank coming back or resolving the matter. On top of it, I have been charged fees every month on something that I have not been using, a transactions account. I need this matter to be resolved ASAP.

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

05 May 2022, 09:52

Hi Godfrey

So sorry for the delayed response.

You will receive a call from our accounts downgrade team to assist with this matter ASAP.

Regards
Girshwin

Discovery Bank's reply05 May 2022, 09:52

Official

Hi Godfrey

So sorry for the delayed response.

You will receive a call from our accounts downgrade team to assist with this matter ASAP.

Regards
Girshwin

Godfrey M's updateReviewer Update

06 May 2022, 17:53

Girshwin, I am still waiting for a call from your team. I even called today again, I have been told by your agents that they will escalate the matter. Graig promised me to come back to me before COB. I called again around 17:22, Nkululeko told me he is trying to get hold of the supervisors but failed. He said he will escalate again. How long does it take to get help from this "wonderful" bank of yours???? Yet you are busy charging me monthly fees!!!! All I have been doing is to collect reference numbers, I am rich of them.

Godfrey M's update06 May 2022, 17:53

Reviewer Update

Discovery Bank's replyOfficial

13 May 2022, 12:37

Hi Godfrey

So sorry for the delayed response.

Our systems show that your account has been closed accordingly.

If you need any further assistance, please do reach out to us direcly.

Regards
Girshwin

Discovery Bank's reply13 May 2022, 12:37

Official