Poor Service

<p>About a month ago I consultant one of Discovery Card's consultants and requested that 80% of my outstanding balance be transferred to budget over 4 years. The consultant assisted me and confirmed my new instalment for which was a combination of my new budget and straight portion.</p> <p> </p> <p>The next instalment was still the same as my request was not in time for debit orders to be altered, however the consultant did confirm that the instalment due to be deducted on 1 July 2017 will be the new and reduced value.</p> <p> </p> <p>I received an SMS from Discovery card a few days back and the amount was still the old amount. All the time I wasted in consulting with Discovery Card was for nothing. Today, 22 July 2017, I phoned in again and a very unfriendly consultant greeted me. I asked if she could please phone me back on my cellphone. She said she can’t. Then she asked me 5 security questions. I answered them truthfully and she said that she can’t help me as 3 were wrong. I then just hung-up.</p> <p> </p> <p>I am extremely unhappy.</p>