JL
John L

1 reviews | Active since Jul 2011

07 Jun 2017, 15:03

Poor service

<p>Repeated attempts to link my phone on Discovery app were unsuccessful. I then phone the helpline and was asked for my home address (which Discovery does not have) and was told that I had failed the verification and could not be assisted. Spoke to a manager (Raylee Tekana) and was told she cannot assist me as I must call back. This is poor service from Discovery and they had better improve if they are hoping to launch a banking service</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply12 Jun 2017, 15:34
Official

Dear JohnLevey

Thank you for your comments and for bringing this matter to our attention.

One of our s****ed consultants will be in contact shortly.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***