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maseru M

1 reviews | Active since Jul 2017

21 Sept 2022, 09:52

Poor service

I tried opening an account on Monday. I could not do this because of details that Discovery has that are not up to date. I was promised a call back within 24hrs. I’m still waiting. How can a company make it so hard for customers to join them.

0
Replies (5)
Discovery Bank
Discovery Bank's reply22 Sept 2022, 09:04
Official
Hi Maseru 

Thanks for reaching out 

I see that a request was sent through to have your details updated. 

I'll escalate to the people handling your case to give you a call and provide you with feedback

Regards
Andile
mM
maseru M's update23 Sept 2022, 10:19
Reviewer Update
I have still not received a response, the call centre can’t assist and keep telling to wait even though it’s already 48hrs over the 48hr waiting period. the Social Media team have ignored my messages. Discovery service has gone to the pits!!
Discovery Bank
Discovery Bank's reply26 Sept 2022, 07:03
Official
Hi Maseru 

Apologies about the long wait, I'm also waiting for the technical team to get back to me regarding your details being updated. 

I'll check with them again shortly and provide you with feedback

Thanks for your patience

Regards
Andile
mM
maseru M's update26 Sept 2022, 08:16
Reviewer Update
Its now been a week.
Discovery Bank
Discovery Bank's reply28 Sept 2022, 00:02
Official
Hi Maseru 

I see that your account is open and an urgent delivery case has been logged to our courier company. 

They should contact you soon to advise on a time and date that is convenient to you

Regards
Andile