ES
Eugene S

1 reviews | Active since Feb 2020

19 Jan 2022, 11:28

Poor Service

I would not advise anybody to invest in Discovery fixed deposits. Getting your money out at maturity is challenging, in large part owing to not very effective staff, but also their very restrictive banking app. It has just taken me a week to get access to a fixed deposit that had matured, and then I still have to get their permission to up the daily limit (another 24 hours) before I can actually move the money back to my bank account. This is really pathetic. I will never do business with Discovery Bank again. I would rather put my money under the mattrass. If this is the best Hylton Kallner can do maybe he should move on.

0
Replies (3)
Discovery Bank
Discovery Bank's reply19 Jan 2022, 11:43
Official
Hi Eugene

Thanks for reaching out to us. 

I am sorry for the delay in having your fixed deposit funds paid out to you. The reason for the delay is due to the pay-out instruction not being accurately loaded on the account. 

My systems team has confirmed that your funds will be allocated today. 

Please do accept my sincerest apologies for any inconveniences this could have caused you. I will ensure that our team deals with this matter as soon as possible. 

Regards 
Girshwin 


Discovery Bank
Discovery Bank's reply19 Jan 2022, 12:31
Official
Our systems do not reflect any fees charged on your fixed deposit savings account for the transfer of funds. 

Regards 
Girshwn 
Discovery Bank
Discovery Bank's reply19 Jan 2022, 17:21
Official
The only fee that reflects is the R15 fee which was deducted from your demand savings account when you transferred funds. 

Please could you confirm the second charge or the charge as reflected on your fixed deposit savings account and we will be happy to have this reversed. 

Regards 
Girshwin.