POOR SERVICE
On 19/02/2023 I requested for financial adviser to resolve a TFSA account for me. On 20/02/2023 I had a call by a discovery lady to assess what account needed to sorted out and any other services that were required. She advised that the financial adviser would call me after 1330. At 1715 I called Discovery to find out where this call from the adviser was...and ,,,what was taking so long. It is 1815 now and no call from Discovery. Discovery says they have great service. I have not seen any service from them. You incur a lot of phone charges but get no response or service delivered. Really disappointing service from a Financial institute.
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Replies (3)
Discovery Bank's replyOfficial
22 Feb 2023, 06:28Good morning Farhad
Thank you for reaching out.
I'm so sorry to hear about your experience with the Financial Advisor.
Do you know perhaps which Financial Advisors office you contacted?
Kind regards
Nicolene
Thank you for reaching out.
I'm so sorry to hear about your experience with the Financial Advisor.
Do you know perhaps which Financial Advisors office you contacted?
Kind regards
Nicolene
Discovery Bank's reply22 Feb 2023, 06:28
Official
Good morning Farhad
Thank you for reaching out.
I'm so sorry to hear about your experience with the Financial Advisor.
Do you know perhaps which Financial Advisors office you contacted?
Kind regards
Nicolene
Thank you for reaching out.
I'm so sorry to hear about your experience with the Financial Advisor.
Do you know perhaps which Financial Advisors office you contacted?
Kind regards
Nicolene
's updateReviewer Update
22 Feb 2023, 09:53Hi Nicolene
All the details,call log, ppersons of interest should be listed under my profile. Kindly review these for the relevant person. I chat to alot of people in a day so I may not remember all the names accurately. I spoke to lady,Tracey I think from the customer services who said a financial adviser would call. The person she said who would call me started with M (cannot remember name accurately)... No call was received. I later cLl the call center on Monday evening... The call center lady wanted to put me on hold to find someone to address the issue... I asked her to find someone first and then contact me... This was st 1725.
No call or contact since then.
1. I need to open 2 x minor TFSA accounts
2. I need to move/upgrade to a bundle account
3. I require information on how many 32 call accounts I can open.
4. Deposits, where can I do deposits
Please answer or assist with the following.
All the details,call log, ppersons of interest should be listed under my profile. Kindly review these for the relevant person. I chat to alot of people in a day so I may not remember all the names accurately. I spoke to lady,Tracey I think from the customer services who said a financial adviser would call. The person she said who would call me started with M (cannot remember name accurately)... No call was received. I later cLl the call center on Monday evening... The call center lady wanted to put me on hold to find someone to address the issue... I asked her to find someone first and then contact me... This was st 1725.
No call or contact since then.
1. I need to open 2 x minor TFSA accounts
2. I need to move/upgrade to a bundle account
3. I require information on how many 32 call accounts I can open.
4. Deposits, where can I do deposits
Please answer or assist with the following.
's update22 Feb 2023, 09:53
Reviewer Update
Hi Nicolene
All the details,call log, ppersons of interest should be listed under my profile. Kindly review these for the relevant person. I chat to alot of people in a day so I may not remember all the names accurately. I spoke to lady,Tracey I think from the customer services who said a financial adviser would call. The person she said who would call me started with M (cannot remember name accurately)... No call was received. I later cLl the call center on Monday evening... The call center lady wanted to put me on hold to find someone to address the issue... I asked her to find someone first and then contact me... This was st 1725.
No call or contact since then.
1. I need to open 2 x minor TFSA accounts
2. I need to move/upgrade to a bundle account
3. I require information on how many 32 call accounts I can open.
4. Deposits, where can I do deposits
Please answer or assist with the following.
All the details,call log, ppersons of interest should be listed under my profile. Kindly review these for the relevant person. I chat to alot of people in a day so I may not remember all the names accurately. I spoke to lady,Tracey I think from the customer services who said a financial adviser would call. The person she said who would call me started with M (cannot remember name accurately)... No call was received. I later cLl the call center on Monday evening... The call center lady wanted to put me on hold to find someone to address the issue... I asked her to find someone first and then contact me... This was st 1725.
No call or contact since then.
1. I need to open 2 x minor TFSA accounts
2. I need to move/upgrade to a bundle account
3. I require information on how many 32 call accounts I can open.
4. Deposits, where can I do deposits
Please answer or assist with the following.
Discovery Bank's replyOfficial
22 Feb 2023, 19:08Hey Farhad
The Financial Advisors works on a different system than we do which is why we won't have access to see which brokerage you were in contact with.
Making cash deposits is a breeze with Discovery Bank. All you need to do is visit your nearest Pick n Pay, Shoprite, Checkers or Boxer stores, and take your Discovery Bank card with you. The cash deposit fee is R19.95.
To upgrade to a bundle account you can follow the below steps:
1. Log in to the Discovery Bank app. 2. Select "Accounts". 3. Click on the top right corner. 4. Select "Add account". 5. Select the “Transaction Account/ Credit Card Account (based on the account you currently have)” option. 6. Enter all your details.
We’ll deliver your card to you in two to five business days.
You can open as many Savings Accounts as you'd like.
We currently don't offer Family Banking so you won't be able to open accounts for minors at the moment.
Kind regards
Nicolene
The Financial Advisors works on a different system than we do which is why we won't have access to see which brokerage you were in contact with.
Making cash deposits is a breeze with Discovery Bank. All you need to do is visit your nearest Pick n Pay, Shoprite, Checkers or Boxer stores, and take your Discovery Bank card with you. The cash deposit fee is R19.95.
To upgrade to a bundle account you can follow the below steps:
1. Log in to the Discovery Bank app. 2. Select "Accounts". 3. Click on the top right corner. 4. Select "Add account". 5. Select the “Transaction Account/ Credit Card Account (based on the account you currently have)” option. 6. Enter all your details.
We’ll deliver your card to you in two to five business days.
You can open as many Savings Accounts as you'd like.
We currently don't offer Family Banking so you won't be able to open accounts for minors at the moment.
Kind regards
Nicolene
Discovery Bank's reply22 Feb 2023, 19:08
Official
Hey Farhad
The Financial Advisors works on a different system than we do which is why we won't have access to see which brokerage you were in contact with.
Making cash deposits is a breeze with Discovery Bank. All you need to do is visit your nearest Pick n Pay, Shoprite, Checkers or Boxer stores, and take your Discovery Bank card with you. The cash deposit fee is R19.95.
To upgrade to a bundle account you can follow the below steps:
1. Log in to the Discovery Bank app. 2. Select "Accounts". 3. Click on the top right corner. 4. Select "Add account". 5. Select the “Transaction Account/ Credit Card Account (based on the account you currently have)” option. 6. Enter all your details.
We’ll deliver your card to you in two to five business days.
You can open as many Savings Accounts as you'd like.
We currently don't offer Family Banking so you won't be able to open accounts for minors at the moment.
Kind regards
Nicolene
The Financial Advisors works on a different system than we do which is why we won't have access to see which brokerage you were in contact with.
Making cash deposits is a breeze with Discovery Bank. All you need to do is visit your nearest Pick n Pay, Shoprite, Checkers or Boxer stores, and take your Discovery Bank card with you. The cash deposit fee is R19.95.
To upgrade to a bundle account you can follow the below steps:
1. Log in to the Discovery Bank app. 2. Select "Accounts". 3. Click on the top right corner. 4. Select "Add account". 5. Select the “Transaction Account/ Credit Card Account (based on the account you currently have)” option. 6. Enter all your details.
We’ll deliver your card to you in two to five business days.
You can open as many Savings Accounts as you'd like.
We currently don't offer Family Banking so you won't be able to open accounts for minors at the moment.
Kind regards
Nicolene