Poor service

I lodged a query via email 5 days ago, stillwaiting on a reply. I transferred money into my account, and now have no acces to my account. I have not used the accou t fot a while. Apparently if there are no transactions on the account for a period of time, your account is put on hold. But why could I transfer money into the account while it was on hold, and now I can not have access to my money? I would greatly appreciate any form of communication from the bank. I want my money back!