Poor service

For 2 months running Discovery Bank either declined or reversed charges on my credit card despite their being funds available and despite being informed. They are still unable to provide a reason for the declined transactions. These transactions relate to my kids overseas university fees. Each time the university has to reprocess the transaction they charge US$89.99. In total 8 transactions were affected. Discovery bank can’t provide a reason so I’m asking them to pay these fees. I think this is reasonable. They have had the schedules for a month and Devlon, the banker, promised me I would only deal with him and he will personally see to it that the refund gets attended too. So today I call in to follow up because I haven’t heard from Devlon in a month.

Problem when you call in you can’t get back to the same person, in this case Devlon. Even if you have a reference number. So now you are with the new person and you have to go through all the same information as before.

They can’t transfer you, in fact the lady Prudence said Devlon probably doesn’t even work there anymore. Really!!

I ask her to email/contact Devlon and get him to phone me.

Devlon calls back saying he hasn’t got back to me because he is still waiting for management. It’s over a month, surely it doesn’t take this long to resolve a simple issue.

It would take less time for a manager to make a decision on this query if Han it’s taken me to type this complaint.