Poor service

I have 2 complaints one was a query on my healthy food cash backs. The automated response said this would be dealt with in 2 working days. Buitemelo called today and said it would be another 3 working days. Seven working days have now elapsed since the original request.<br> <br> II made a purchase using discovery miles at HP shop. Discovery have redeemed the points but have made no payment to HP. Howards from the call centre promised to phone me on 14 January regarding this but has not yet phoned. Buitemelo said she would tell Howard to phone me and who knows if she has done this or not.<br> <br> Just finding the service from Discovery which was always excellent is now poor.