POOR SERVICE!!!

I called on Friday (11 Nov 2022) to get a stamped statement of one of my cards for the 5th of October to show that discovery medical aid did debit my account. That small request has still not been process today (17 Nov 2022). I have been following up since monday being told that my request has been escalated. I just called now and i am being told the printer is not generating stamps but they are sending one without a stamp which defeats the purpose. When i am done with this i am moving all my accounts i have had enough and this little request will affect my damn salary. The saddest part is that i will be debited twice for DISCOVERY medical aid because discovery bank could not sent a mere statement snippet.