CC
Charleen C
1 reviews | Active since Nov 2023
05 Dec 2024, 13:11
poor serv8ce
My account was hacked on 15 November I reported it immediately and my card stopped. When I eventually managed to talk to someone at the ***** department they told me there was nothing they could do as the merchant had to be paid and I would not be refunded totally unacceptable
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Replies (1)
Discovery Bank's replyOfficial
05 Dec 2024, 13:40Hi Charleen
Thank you for reaching out to us.
We would like to apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients, and we will try our very best to ensure this does not happen again.
Our records indicate that our ***** Department concluded their investigation and provided you with final feedback. Unfortunately, we are unable to reverse the payment. We understand that this feedback may not be favorable, but we hope you can understand our position on the matter. Should you have any questions, please call us on ***.
Regards
Tsholofelo
Thank you for reaching out to us.
We would like to apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients, and we will try our very best to ensure this does not happen again.
Our records indicate that our ***** Department concluded their investigation and provided you with final feedback. Unfortunately, we are unable to reverse the payment. We understand that this feedback may not be favorable, but we hope you can understand our position on the matter. Should you have any questions, please call us on ***.
Regards
Tsholofelo
Best regards,
Discovery Bank's reply05 Dec 2024, 13:40
Official
Hi Charleen
Thank you for reaching out to us.
We would like to apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients, and we will try our very best to ensure this does not happen again.
Our records indicate that our ***** Department concluded their investigation and provided you with final feedback. Unfortunately, we are unable to reverse the payment. We understand that this feedback may not be favorable, but we hope you can understand our position on the matter. Should you have any questions, please call us on ***.
Regards
Tsholofelo
Thank you for reaching out to us.
We would like to apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients, and we will try our very best to ensure this does not happen again.
Our records indicate that our ***** Department concluded their investigation and provided you with final feedback. Unfortunately, we are unable to reverse the payment. We understand that this feedback may not be favorable, but we hope you can understand our position on the matter. Should you have any questions, please call us on ***.
Regards
Tsholofelo
Best regards,