Poor Sales and Level of customer service

Discovery model and values are disappointing contrary to my expereince which reads The success of the model in the markets where we operate has been testament to its importance to society.Key to delivering on our model, is a deep understanding of the reasons for the shift in the nature of risk. As for key to deliver and deep understanding ..I bet to differ....On February 2023 Discovery consultant called me introducing me into their banking product .I asked 21 questions about transactions fees and what the product offers in my benefit as a customer and he explained .I was not in need of this product so I decided it is a nice product let me just have it until the day i will be inneed of it because it is indeed a nice product .Seven months later I recall this account and I made a small amount deposit to check if it is still open as I have not used it ever since it was open.To my surprise I bumped into negative R823.Quickly downloaded the app and checked where is this bill coming from,only to find that it is R110 monthly service fee with interest ,In my state of shock because out of the long sales telephone call the consultant did not even mentioned to me that there is a monthly fee otherwise I could have passed.When I was asking question regarding transactional fees everything was charged independently unlike other banks when they charge monthly fee there are limits of transaction they give you and after you have exceeded your benefits only then your charged .It appears discovery Bank charges monthly fee and transactional fees at the same time .The disappointing part on my casewis the sales consultant who failed to advise of complete cost.After all this observation I called discovery bank and asked for my phone recording as to clear my memory of not being advised about a monthly fee .Indeed when they came back to me there was no such advise on the sale pitch .I asked to have a copy and still today nothing .I asked to have service fee reversed and the response was the service manager is working on it while every month charges keeps on going on.There is no policy on the turnaround time as they do not know how long it will take to have my issue resolved Discovery is treating me as if I was selling the product to myself and I am customer