Hellopeter
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1 reviews | Active since Feb 2017

04 Mar 2017, 10:28

Poor Process/Staff - Discovery Card

<p>To whom it may concern:</p> <p>I want my wife to be able to change this account’s OTP Number from ------- to -------------.</p> <p>I have had a Brain Stem Stroke last year August 2016, and just got discharged from hospital in December 2016.</p> <p>I am paralyzed from the neck down, suffering from and diagnosed with Locked -In Syndrome with my vocal chords also being paralyzed. Although I am mostly bed-bound, I am able to email, WhatsApp and SMS.</p> <p>That is the reason I only stick to email, WhatsApp and SMS communication, as I am unable to speak due to the paralysis.</p> <p> </p> <p>My wife has called in multiple times to the Discovery call centre, explaining this, but the relevant agent does not seem to be capable of comprehending this, and insists on speaking to me, personally every time. I am unable to speak due to the paralysis. How hard is that to understand?</p> <p>Please find attached the Court Order, awarding my wife full rights and power of attorney.<br />Please find attached completed & certified documents, AGAIN.</p> <p> </p>

0
Replies (8)
's update05 Mar 2017, 14:34
Reviewer Update

#DiscoveryCardPlatinum

Discovery Bank
Discovery Bank's reply06 Mar 2017, 09:34
Official

Dear hilgardt-cloete

Thank you for your comments and for bringing this matter to our attention.

One of our s****ed consultants will be in contact shortly.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this matter/query.

Your reference number is – ***

's update06 Mar 2017, 09:39
Reviewer Update

I have a list of reference number's the length of my arm. May I have something other, than a automated response? #DiscoveryCardPlatinum

's update06 Mar 2017, 09:45
Reviewer Update

Dear Mr Cloete

We have loaded authority on your account for Mrs Cloete and have advised the relevant department to contact Mrs Cloete to have your OTP updated.

We apologise for any frustration or inconvenience you may have felt in this regard.

If you have any further queries, please contact your DiscoveryPlatinum Card consultant on ***or email ********** Alternatively you can access the website at www.discovery.co.za


Regards

Caleb Krcal
DiscoveryPlatinum Card

's update06 Mar 2017, 09:47
Reviewer Update

Dear Mr Cloete


We have loaded authority on your account for Mrs Cloete and have advised the relevant department to contact Mrs Cloete to have your OTP updated.
We apologise for any frustration or inconvenience you may have felt in this regard.
If you have any further queries, please contact your DiscoveryPlatinum Card consultant on ***or email ********** Alternatively you can access the website at www.discovery.co.za

Regards
Caleb Krcal
DiscoveryPlatinum Card

's update06 Mar 2017, 15:02
Reviewer Update

Process started all over again. Nothing changed! #DiscoveryCardPlatinum

's update06 Mar 2017, 15:25
Reviewer Update

Process started all over again. Nothing changed! #DiscoveryCardPlatinum

's update08 Mar 2017, 17:06
Reviewer Update

Finally sorted after emails, begging, pleading & phone calls. Thank you, Caleb Krcal! #DiscoveryCardPlatinum #DiscoveryCard