POOR POOR SERVICE

Moving vitality rewards to Discovery Bank was a huge mistake. They are clearly unwilling and ill-equipped to assist customers at this level. I have been waiting for 6 weeks for feedback on a Discovery Miles query and the feedback that I finally received was dismissive and unsubstantiated. A blatant disregard which I perceive to be as a result of this not being a standard banking query. I have never had such a frustrating customer service experience.