Poor or Bad Clients Treatment

I made a Payment from my Discovery Bank account. Tona cell. Number. Only to find out that cell number is not having a Discovery account. My Money has been hanging that from the first August till today it shows Payment Pending. Discovery consultants haven't help me to reverse my money back in my account they tell me to wait 5 days money will automatically reverse. Today is the 5the day still my Money is hanging there i cant access it.

Discovery Bank systems are so Bad because they say when u made a Payment they don't have any means to stop or reverse it. So it means there is no form.of assistance or willingness from discovery to assist the clients. Clients are on their own. This is unlike Traditional Banks

Yesterday i called the consultant put phone down on my ear