Poor (No) service and lack of communication!

I have been refunded by Coricraft for furniture to the value of R9498 20/05/2020 already, but to date, Discovery Bank has not allocated my funds to my account. After more than a month of call to their call centre (spoke to Olwetu and Tshire), numerous emails, complaints and queries, this has still not been resolved. How hard can it be to allocate MY OWN funds to me?? Coricraft has sent proof of payment to me, so clearly the problem lies at Discovery Bank’s end. Unacceptable service and lack of communication!