CM
Charmaine M

1 reviews | Active since May 2009

02 May 2024, 18:09

Poor international offering

Do not use this bank for international. Totally inadequate and incapable of managing accounts for people that work outside the country. My son has been trying to FICA his account for over a month and they have messed him around. Insists to have document uploaded on app only to reject it for no reason. Also when calling call centre they tell you to email docs to an email address only to basically tell you you wasted your time and you need to use app. All this via calls you have to make to their international number at your expense while they lock your cards and account.

0
Replies (2)
Discovery Bank
Discovery Bank's reply03 May 2024, 15:43
Official
Hi Charmaine, 

Thank you for bringing this to our attention. We would like to investigate this further and assist your son with the issues he is facing. Would you kindly share the international number he is available on and a convenient time we may reach out to him. 

Kind regards 
Tyrone 
CM
Charmaine M's update10 May 2024, 17:16
Reviewer Update
I respect I am not the account holder but I would appreciate if your FICA department improve as my youngest son also have the same problem now with Discovery. He has gone so far as to do a sworn affidavit but he is still being messed around. Clearly the way you are handling these verification process need work.