KN
Keri N

1 reviews | Active since Jul 2022

27 Feb 2026, 08:21

Poor customer treatment

I app**** for a discovery credit card which was easy to get but since I'm with FNB, my salary clears a day late. So if I miss my discovery payment by just one day, you get so many phone calls, emails etc and they even block the use of the card even if there's an available balance. Absolutely pathetic way to treat customers. My aim is to pay off the card and close my discovery account.

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Replies (1)
Discovery Bank
Discovery Bank's reply27 Feb 2026, 08:41
Official
Hi Keri,

Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced and acknowledge the concerns you’ve raised about your credit card account.

I am looking into this matter and will revert with feedback. Your input is important to us, and we value the opportunity to improve our service.

Regards,
Tsholofelo