Poor Customer Service & Tricks to keep customers in deep debt

I’m unimpressed with the service I have been receiving from Discovery Bank lately . Apart from all the calls I have been making at my own cost , it is frustrating to not get good service or any feedback on queries especially from a bank without a walk in facility.

I have been asking for my credit card limit to be decreased and hopefully get the interest rate there of re-evaluated . But nothing has happened on all the calls I’ve logged. And I have todo the follow up to be told it could be done be done because x and y . Then we resolve the matter and a new request /call is logged only for nothing to be done all over again.

It’s almost like it’s tricks in place for me to start spending on the credit card again

Why am I unable to decrease my credit card limit on my own in the app to begin with like FNB and the other banks do. All this calling is really such a plain I need my credit card limit to be reduced with immediate effect. They have said 24-48 hours for three times now ! And now it’s two weeks .