NM
Nikki M
1 reviews | Active since Apr 2011
26 Jun 2019, 19:55
Poor customer service from Discovery Card
I have been trying to close my Discovery card for months. I have emailed. paid settlement amount, phoned continually. nothing happens . They just keep adding charges. I accidentally used the account because it appeared first on my account list and now they say I have to pay for all the months when I didn't use the card, even after I requested they close it. I don't know what to do.
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Discovery Bank's replyOfficial
27 Jun 2019, 12:30Hi nikki-rogers-mackillican
I have attempted to contact you, unfortunately I couldn’t get hold of you.
Kindly note, we have not charged you any account fees after 04/06/2019, the date you completed the account closure form.
We are not able to close your account, due to the outstanding balance on your account. This balance is made up from the 3 transfers done out of this account.
Regards
Jaco
I have attempted to contact you, unfortunately I couldn’t get hold of you.
Kindly note, we have not charged you any account fees after 04/06/2019, the date you completed the account closure form.
We are not able to close your account, due to the outstanding balance on your account. This balance is made up from the 3 transfers done out of this account.
Regards
Jaco
Discovery Bank's reply27 Jun 2019, 12:30
Official
Hi nikki-rogers-mackillican
I have attempted to contact you, unfortunately I couldn’t get hold of you.
Kindly note, we have not charged you any account fees after 04/06/2019, the date you completed the account closure form.
We are not able to close your account, due to the outstanding balance on your account. This balance is made up from the 3 transfers done out of this account.
Regards
Jaco
I have attempted to contact you, unfortunately I couldn’t get hold of you.
Kindly note, we have not charged you any account fees after 04/06/2019, the date you completed the account closure form.
We are not able to close your account, due to the outstanding balance on your account. This balance is made up from the 3 transfers done out of this account.
Regards
Jaco