MM
Moshala M
1 reviews | Active since Jul 2019
05 Sept 2024, 15:00
Poor customer service
This bank has poor customer service. I regret opening their account. They've closed the new account yet busy sending me emails and messages what the hell is that. Given them proof of residence still no assistance
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
05 Sept 2024, 15:17Hi Moshala,
Thank you for reaching out to us.
Our records indicate that your account is still open, however it is locked due to outstanding FICA documents that you had to submit.
I see that you uploaded a document this afternoon. I have escalated this to our FICA team for them to review the document you have uploaded, and I will provide you with feedback as soon as possible.
Regards,
Jabulile
Thank you for reaching out to us.
Our records indicate that your account is still open, however it is locked due to outstanding FICA documents that you had to submit.
I see that you uploaded a document this afternoon. I have escalated this to our FICA team for them to review the document you have uploaded, and I will provide you with feedback as soon as possible.
Regards,
Jabulile
Discovery Bank's reply05 Sept 2024, 15:17
Official
Hi Moshala,
Thank you for reaching out to us.
Our records indicate that your account is still open, however it is locked due to outstanding FICA documents that you had to submit.
I see that you uploaded a document this afternoon. I have escalated this to our FICA team for them to review the document you have uploaded, and I will provide you with feedback as soon as possible.
Regards,
Jabulile
Thank you for reaching out to us.
Our records indicate that your account is still open, however it is locked due to outstanding FICA documents that you had to submit.
I see that you uploaded a document this afternoon. I have escalated this to our FICA team for them to review the document you have uploaded, and I will provide you with feedback as soon as possible.
Regards,
Jabulile
MM
Moshala M's updateReviewer Update
05 Sept 2024, 16:23I guess you might as well close it, because I just got notification that I should send proof of residence that I already did I don't have time for this nonsense
MM
Moshala M's update05 Sept 2024, 16:23
Reviewer Update
I guess you might as well close it, because I just got notification that I should send proof of residence that I already did I don't have time for this nonsense