Poor Customer Service

This morning (17/04/2025) I get a call from Discovery Bank's call center/Sales about switching banks for better credit and interest rates, I answered as politely as i could, saying i'm not interested thank you , the female sales person rudely asks me 'why not' , I was flabbergasted,

I don't need to give a reason as to why i'm answering i'm not interested, but the way she spoke to me was extremely rude.

I then asked her for her name, and there was no answer, she placed me on mute. i proceeded to say that , she placed me on mute and could hear me, and i told her she is very wrong for treating anyone that way.

POOR SERVICE from Discovery Bank or any affiliated sales centers they outsource.

I've been a customer with Discovery, medical aid and investments since 2009, this is extremely disappointing.