Poor Customer Service Discovery ***** Department

I am incredibly disappointed by the service of the Discovery Bank ***** Department. I had ***** on my credit card on the 15th of January 2025, due to a security breach of my personal details on their database, which resulting in a phishing attack. I have logged a ***** case. I have called on numerous occasions for updates on my case, with no updates. I keep getting told that it’s under investigation and the investigators will call me. I am yet to receive any call from discovery bank or the investigators. I was told to brace myself to not get my money bank. How can this be, as this is due to a security breach of my personal details on their database, and banks are insured against *****.

Today I called to follow up again, after 10 minutes, no one answered. I called again, and after 25 minutes, no one answered again. This is completely unacceptable.

Discovery is quick to open an account for you, but their customer service is terrible, and their ability to protect your personal information is nonexistent. This is a direct violation of POPIA.

I will be reporting this case to the Banking Ombudsman.