Poor Customer Service Discovery Bank/Vitality

I saw a lot of good reviews on social media about Discovery Bank & Discovery Vitality. I decided to try it out as an alternative banking option because I have been with my current bank for decades but there was nothing wrong with testing the waters right? If it's worth the hype, I might jump on the bandwagon and join Discovery as my main bank.

That was my thought process before I went online yesterday and filled in my information to get a call. I didn't receive the call. So I took my own initiave and made the call. I spoke to a lovely young man around 11h45 and had some questions about Vitality. He assured me that he will give my details to the Vitality department who will give me a call and he himself will give me a call before end of business today to confirm that I had been helped and open a bank account for me. I specifically requested that I be contacted today before cob because I wanted to conclude this transaction before leaving for holiday tomorrow. Up to date I have not received a response and it makes me wonder if this tardiness is what one has to look forward to if joining Discovery Bank and Discovery Vitality.

There are no physical branches and the service I have received already is questionable. It a big red flag and a no for me. The customer service speaks volumes.