Poor customer service

Dear Discovery Bank,

I don't know how to reach out to you from abroad, since you don't answer any emails, so I will try this way.

For the second month in a row now, you have tried to take an instalment of R27k from my transactional account to my credit card account. Last month when this happened, I asked you to call me to explain this. I even emailed. Your consultant never came back to me.

Why on earth would you want to take such a huge installment? I am living and working abroad, and the credit card money will be paid back in full when I am financially stable again. I can agree on a monthly repayment amount, but I don't have R27k all at once at this stage.

Please do your job and be professional and call me, or at least provide an international email address so that I can email you.

I am disappointed about your poor service and slow response.

Eurice van Zijl.