Poor Customer Service

Bad customer service. Their selfie verification feature failed and when I called a representative they said they would put me on hold for 2-3 minutes to fix this. I sat for over 10 minutes and was so frustrated I hung up. 15 minutes has now passed and the representative has not bothered to call me back. I work in the customer service space and calling a client back is a bare minimum effort. When you don't do that, you make client's feel like calling them for assistance is an inconvenience for the representatives who are more happy for you to drop the call so they don't have to follow through on the job. If this happens again I'll switch to FNB.