BE
Barend E
1 reviews | Active since Aug 2020
10 Aug 2020, 08:09
Poor customer service and no response from Discovery Bank
Try to close credit card account for more than 2 months now with no success with Discovery. Phone more than 12 times and also send 3 mails with no respond from Discovery. Did not use card for more than 6 years with zero balance. My bank account get deducted every month for Discovery banking fees but still outstanding amount accumulate. How is this possible? Very poor customer service from Discovery, will not recommend Discovery to anyone.
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Replies (2)BE
Barend E's updateReviewer Update
26 Aug 2020, 19:23Good day Cody,
We are moving in circles here.
Before I pay any outstanding amount I need to understand how the amount in the account accumulated if the account was not used for more than 6 years and a monthly fee are deducted from my Standard Bank current account.
I received a mail from Discovery stating they can not close account because I did not pay outstanding amount. Again where is the explanation I initially raised concern on 3 months ago and after numerous calls to your customer service department. Please pull history of logs.
Regards,
Francois
We are moving in circles here.
Before I pay any outstanding amount I need to understand how the amount in the account accumulated if the account was not used for more than 6 years and a monthly fee are deducted from my Standard Bank current account.
I received a mail from Discovery stating they can not close account because I did not pay outstanding amount. Again where is the explanation I initially raised concern on 3 months ago and after numerous calls to your customer service department. Please pull history of logs.
Regards,
Francois
BE
Barend E's update26 Aug 2020, 19:23
Reviewer Update
Good day Cody,
We are moving in circles here.
Before I pay any outstanding amount I need to understand how the amount in the account accumulated if the account was not used for more than 6 years and a monthly fee are deducted from my Standard Bank current account.
I received a mail from Discovery stating they can not close account because I did not pay outstanding amount. Again where is the explanation I initially raised concern on 3 months ago and after numerous calls to your customer service department. Please pull history of logs.
Regards,
Francois
We are moving in circles here.
Before I pay any outstanding amount I need to understand how the amount in the account accumulated if the account was not used for more than 6 years and a monthly fee are deducted from my Standard Bank current account.
I received a mail from Discovery stating they can not close account because I did not pay outstanding amount. Again where is the explanation I initially raised concern on 3 months ago and after numerous calls to your customer service department. Please pull history of logs.
Regards,
Francois
BE
Barend E's updateReviewer Update
26 Aug 2020, 19:24Please feel free to contact me to explain if anything do not make sense
BE
Barend E's update26 Aug 2020, 19:24
Reviewer Update
Please feel free to contact me to explain if anything do not make sense