POOR CUSTOMER SERVICE

On the 22nd of November 2023, I got ****** in King William’s Town and the ******s took everything including my bank card which they requested my bank pin for. I gave them my pin because I was scared for my life and they were threatening to kill me. I had NO FUNDS IN THE BANK ACCOUNT. The day after the card was stopped when I made means to call and alert the bank using a phone I borrowed, as I had no cellphone. On the 4th of December, I received money into my account and it went down. I really don’t know how or why. On the 5th I called the bank just to know what is going on and to also clarify that I do not have an overdraft on my account and it was clarified that I do not have an overdraft. The consultant that day told me that it was handed over to investigators and the outcome will be communicated with me after 5 working days. Until up to date I have received no communication whatsoever. I have been calling every once in a while trying to get to the bottom of this with no help and coming to a dead end each time. I am very angry and disappointed with the level of incompetence from the bank and those investigators handling this case. I am not satisfied and happy with this customer service because it shows me that the bank does not care about their customers as they claim. I am dealing with trauma from the incident I went through and Discovery Bank is making it worse. Why is it taking so long because it has been more than 5 working days, in fact it’s been 6 months. Just simple communication and where the case is or what they are doing is all I am asking for.