KN
Kgopotjo N
1 reviews | Active since Feb 2015
23 Jan 2024, 12:35
Poor Customer Service
i had an emergency on the 4th of Jan 2024 from cape town, called discovery to withdraw my fixed savings. i was told it would take 24 to 48hrs to process my request. i followed up that friday on the 5th then i was told latest to get the funds is saturday. Only to be told on saturday that the hours counted dont cover weekends. i'm sitting there stuck in a middle of nowhere for funds i have requested for emergency and discovery is giving runarounds.
i have then requested my accounts to be closed since i had my fair share of bad experience, to-date only my current account is closed, my credit card is still open yet its fully settled.
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
24 Jan 2024, 08:56Hi Kgopotjo
This is not great to hear. I sincerely apologies for the inconvenience caused.
Have you requested for all your accounts to be closed or only a specific one?
Please confirm if you would like your credit card account as well as which other accounts you would like to be closed and I will log an account closure case for you once confirmation from you is received.
Regards,
Yuvna
This is not great to hear. I sincerely apologies for the inconvenience caused.
Have you requested for all your accounts to be closed or only a specific one?
Please confirm if you would like your credit card account as well as which other accounts you would like to be closed and I will log an account closure case for you once confirmation from you is received.
Regards,
Yuvna
Discovery Bank's reply24 Jan 2024, 08:56
Official
Hi Kgopotjo
This is not great to hear. I sincerely apologies for the inconvenience caused.
Have you requested for all your accounts to be closed or only a specific one?
Please confirm if you would like your credit card account as well as which other accounts you would like to be closed and I will log an account closure case for you once confirmation from you is received.
Regards,
Yuvna
This is not great to hear. I sincerely apologies for the inconvenience caused.
Have you requested for all your accounts to be closed or only a specific one?
Please confirm if you would like your credit card account as well as which other accounts you would like to be closed and I will log an account closure case for you once confirmation from you is received.
Regards,
Yuvna
Discovery Bank's replyOfficial
24 Jan 2024, 09:26 Hi Kgopotjo
I do see that you have reached out to us telephonically to request for all your accounts to be closed and a case has already been logged for you.
Have a good day further.
Thank you,
Yuvna
I do see that you have reached out to us telephonically to request for all your accounts to be closed and a case has already been logged for you.
Have a good day further.
Thank you,
Yuvna
Discovery Bank's reply24 Jan 2024, 09:26
Official
Hi Kgopotjo
I do see that you have reached out to us telephonically to request for all your accounts to be closed and a case has already been logged for you.
Have a good day further.
Thank you,
Yuvna
I do see that you have reached out to us telephonically to request for all your accounts to be closed and a case has already been logged for you.
Have a good day further.
Thank you,
Yuvna