Poor Customer service

I received my new credit card from your Courier service last week. I was told the card would activate within 48 hours or I could activate immediately online. 48 hours passed, card still not active so I attempted to activate online. The online activation failed stating to please call the number on the back of the card. I called in (Saturday) and was told the account was on hold as some vital document is missing. However this consultant couldn't tell me which document. She stated I would receive a call on Monday. Nothing. I called in on Tuesday, same answer. This consultant doesn't know, someone would call me by COB Tuesday. Again Nothing... Please could somebody just figure out what is wrong so this apparently useless card slot holder can work...