TL
Tjatji L
1 reviews | Active since Jun 2023
24 Jun 2023, 17:15
Poor customer service
My account has been locked since October 2022 because of proof of residence documents. I have submitted more than five documents online. Even today my account is still locked. I have made several calls and all the consultants promised to escalate the matter to the IT section. Still there is no feedback or progress.
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Discovery Bank's replyOfficial
26 Jun 2023, 09:12Hi Tjatji
Thanks for reaching out to us.
I have followed up on your request and have requested our team to address this matter urgently.
As soon as I have any feedback, I will advise you as a matter of urgency.
Regards
Girshwin
Thanks for reaching out to us.
I have followed up on your request and have requested our team to address this matter urgently.
As soon as I have any feedback, I will advise you as a matter of urgency.
Regards
Girshwin
Discovery Bank's reply26 Jun 2023, 09:12
Official
Hi Tjatji
Thanks for reaching out to us.
I have followed up on your request and have requested our team to address this matter urgently.
As soon as I have any feedback, I will advise you as a matter of urgency.
Regards
Girshwin
Thanks for reaching out to us.
I have followed up on your request and have requested our team to address this matter urgently.
As soon as I have any feedback, I will advise you as a matter of urgency.
Regards
Girshwin