MM
Mpho M
1 reviews | Active since Jul 2009
18 Apr 2024, 21:22
Poor Customer Service
Why is it that we are unable to scan ID on the Discovery Bank App? It has been over a week and no luck and no one was able to assist me with registering my mom as an account holder. Another thing I don't know why was my mother's cell phone number captured wrong and when I called in to rectify that mistake the consultant was unable to assist me. There is an issue at Discovery. Why can't the consultants assist us with our issue?
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Replies (1)
Discovery Bank's replyOfficial
10 May 2024, 21:07Hi Mpho
If your mother's ID is a green book, it might be difficult capturing her details as the photo on the green book is an old photo that will most likely not match the selfie that she has to take during the registration. Your mother would then need to apply for the smart card ID and that should work. Unless she has a valid SA driver's license/passport or another Discovery product.
Was your mother's cellphone number already on the system before you attempted to register her details on the bank app?
Please provide some background on this so I can look into it.
Regards,
Nosisa
If your mother's ID is a green book, it might be difficult capturing her details as the photo on the green book is an old photo that will most likely not match the selfie that she has to take during the registration. Your mother would then need to apply for the smart card ID and that should work. Unless she has a valid SA driver's license/passport or another Discovery product.
Was your mother's cellphone number already on the system before you attempted to register her details on the bank app?
Please provide some background on this so I can look into it.
Regards,
Nosisa
Discovery Bank's reply10 May 2024, 21:07
Official
Hi Mpho
If your mother's ID is a green book, it might be difficult capturing her details as the photo on the green book is an old photo that will most likely not match the selfie that she has to take during the registration. Your mother would then need to apply for the smart card ID and that should work. Unless she has a valid SA driver's license/passport or another Discovery product.
Was your mother's cellphone number already on the system before you attempted to register her details on the bank app?
Please provide some background on this so I can look into it.
Regards,
Nosisa
If your mother's ID is a green book, it might be difficult capturing her details as the photo on the green book is an old photo that will most likely not match the selfie that she has to take during the registration. Your mother would then need to apply for the smart card ID and that should work. Unless she has a valid SA driver's license/passport or another Discovery product.
Was your mother's cellphone number already on the system before you attempted to register her details on the bank app?
Please provide some background on this so I can look into it.
Regards,
Nosisa