Poor customer service

I have been trying to withdraw my money on newly opened account with no joy. When I call their call center I was told to send my ID copy to their suppled email address of which I did, they did bother to confirm acknowledgement of my email. When I follow up on the matter they keep on asking me to supply the say ID copy again. The worst part of this after my call went through on their call center they kept me waiting on the call for more than a reasonable time. Even now I can't access my money on their bank, the ATMs are declining my card and the error message says I must consult the branch which is not available in my current city. I certain I will not recommend Discovery Bank to anyone. Their call center do not even issue Ref number to any of my calls.