DM
Didintle M
1 reviews | Active since Jul 2018
08 Feb 2026, 10:15
Poor Customer experience
Discovery bank has vitality money and based on certain tasks you get to be on a certain tier. One of the tasks is to complete a financial analysis and needs assessment with a discovery financial advisor. I have registered on the website as they have instructed but not received any call from their advisors. I have asked called directly, laid a complaint and tried to reach out to them for assistance on twitter and have received no feedback or contact from them or the financial advisors. Why make this a means to earn points if it is so difficult to get hold of an advisor? I was told that they do not have a direct contact number to the advisory business. Poor service and highly disappointing and frustrating
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
09 Feb 2026, 16:06Hi Didintle M,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
Discovery Bank's reply09 Feb 2026, 16:06
Official
Hi Didintle M,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
DM
Didintle M's updateReviewer Update
14 Feb 2026, 15:34Hi Tyrone
I am still struggling with this. The adviser called me on Monday and said I needed to complete some form and has not send it and not rep**** to my email. This is has been super frustrating. Also what happened to the good service I used to get with your twitter profile? The service has really gone down with Discovery and it’s super disappointing to see.
I am still struggling with this. The adviser called me on Monday and said I needed to complete some form and has not send it and not rep**** to my email. This is has been super frustrating. Also what happened to the good service I used to get with your twitter profile? The service has really gone down with Discovery and it’s super disappointing to see.
DM
Didintle M's update14 Feb 2026, 15:34
Reviewer Update
Hi Tyrone
I am still struggling with this. The adviser called me on Monday and said I needed to complete some form and has not send it and not rep**** to my email. This is has been super frustrating. Also what happened to the good service I used to get with your twitter profile? The service has really gone down with Discovery and it’s super disappointing to see.
I am still struggling with this. The adviser called me on Monday and said I needed to complete some form and has not send it and not rep**** to my email. This is has been super frustrating. Also what happened to the good service I used to get with your twitter profile? The service has really gone down with Discovery and it’s super disappointing to see.