Poor customer enquiry service!!!

I tried getting hold of Discovery bank first after speaking to a Discovery Insure agent whom i asked to transfer me. After holding on for a long time, i was connected to the incorrect division. I then requested the agent to transfer me to Discovery Bank and after holding on listening to music for more then 10 minutes i dropped the call., I waited for a few minutes then called again, after i entered the OTP for verification, i was made to hold on again for another 6 to 8 minutes, shocking. This automated voice prompting answer machines waste at least 1 minute on the phone followed by additional holding time, it is ridiculous. In addition, you do not have alternative communication medium with Discovery bank like email....