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MM
Mongezi M

1 reviews | Active since Nov 2024

21 Feb 2025, 12:42

Poor customer care

I think i just the biggest mistake by moving my salary to Discovery Bank, I can never reach customer care it just goes silent, Highly disappointed and now I have to move to move my salary again because of this

0
Replies (7)
MM
Mongezi M's update21 Feb 2025, 13:03
Reviewer Update
I have been calling for the past 3 days and the call doesn't go through after they say I'm next in line, I'm honestly concerned
MM
Mongezi M's update21 Feb 2025, 13:18
Reviewer Update
That is what ive been doing, I doesn't go through, even when I'm being transferred by vitality to the bank, it goes silent
MM
Mongezi M's update21 Feb 2025, 13:21
Reviewer Update
can you get them to call me instead if they are working
Discovery Bank
Discovery Bank's reply21 Feb 2025, 13:22
Official
Kindly note that we have no issues with our line.

Please send us a screen recording of you trying to contact us on both numbers to *** and we will send this to our technical team to look into this for you.

Kind regards
Nkhensani
MM
Mongezi M's update21 Feb 2025, 13:35
Reviewer Update
give me your email address to forward the screen recording

MM
Mongezi M's update21 Feb 2025, 13:44
Reviewer Update
Ive tried both numbers still no positive still, I feel like I keep repeating the same thing over and over again and you not comprehending this. you should escalate this matter to your technical team as this has been going on for days
MM
Mongezi M's update21 Feb 2025, 14:05
Reviewer Update
The email has been censored, you have my number you can just call me to give me the email or send a private reply maybe that could work