Poor courier service standards — Repeating experience

I highly suggest you find a courier partner other than DSV. This is not my first untasteful experience ordering a card with Discovery Bank. Drivers are not being truthful about delivery attempts, make no attempt to contact me even though they say they do. They promise to call to make appointments, and yet — It is I that end up calling them due to their failure to call. I know they can reach me, because they have managed to get through to me before. Their call centre is highly unstaffed, judging by the call queue waiting times, or perhaps they simply have no drive for customer excellence and refuse to answer calls. I am considering leaving Discovery Bank.