Poor communications, poor service.

Discovery's communications needs some serious improvement...

Asking questions before signing up took a monumental effort and great deal of airtime on my part. Additionally, I made the effort to find out all the information I could but, upon receiving my account, I suddenly had a transactional and savings account. I was not made aware of that structure when I called. So I followed up with several more calls and an email for 4 communications in total. 2 consultants told me that the savings account was an additional R15 per month but another 2 consultants told me it was free and included in my plan. I don't like receiving these kinds of mixed messages and being left in the dark about my monthly fees. Hashtag not impressed...

I've been trying to get an FA to call me back concerning other financial products for more than 2 months. Unlike other insurance companies who won't leave me alone, discovery doesn't seem interested to make the effort to call me back and actually tell me about their products. Hashtag very disappointed.

Then, they allegedly dropped R30k in my account by mistake. How does that even happen? What sort of system are they running where this kind of mistake is possible??? A consultant called me to make me aware of this however, I was on holidays and the time was inconvenient. We scheduled a time for a call back later that same day. They didn't. They never even tried agaon

If this transaction was indeed an error, I would be willing to return those funds (at absolutely no cost to myself) however, due to this and the other aforementioned inconveniences and incompetencies, I do believe that I should be compensated in some way. I have dropped a large sum of my own personal savings into discovery fixed deposit accounts and this is the thanks I receive as a new client??? Are they crazy or just poorly organised?

I suggest and request that they actually make the effort to contact me, with a sincere apology, and provide me with some free vitality banking points for all the inconveniences I've suffered. This might just motivate me to stay with discovery and deposit more money in the future. I also believe that I should be compensated for all this inconvenience with some discovery points.

In summary, while discovery bank's products and discounts look fantastic on paper, I regret signing up with them. They have offered nothing but inconveniences, poorly organised services, and a complete lack of communication.