Poor communication

<p>In December 2016 I app**** for a Dicovery Credit Card which was approved almost immediately. I submitted all the required documents online and my card was delivered at my place of work early January 2017. Upon delivery I had to hand the courier another proof of residence...which I find rather sketchy.</p> <p> </p> <p>The very first transaction I tried to make got declined and I received an sms citing outstanding documents with a number to call during office hours. Upon contacting the call centre I learn that it is due to the fact that my proof of residence was scanned in poorly. I emailed another copy of my proof of residence and was told to follow up after 24hrs, only to find out that they might required another certified copy of my ID.</p> <p> </p> <p>Why do they deliver the card if the required documents are not in order?</p> <p>Why is the fact that they are unable to scan a document into their system my problem?</p> <p>Why did I have to find out that my account is on hold by getting my card declined in-store?</p> <p>Why does it take the call centre 24hrs to download an attachement that has been emailed?</p> <p>Why should I wait an additional 3 working days for something that is essentially a clerical issue?</p> <p> </p> <p>I find it appauling that a credit card can be approved and delivered in a shorter time frame than resolving this issue.</p>