Poor Communication

It took six days and me complaining that no one had been in touch with me regarding my application and not the 3 days as promised in the communication then a further 4 days before any body contacted me with regards to the delivery of the card. I have been informed now that my card cannot be activated as none of my documents were certified when there was no instruction in any of the communication that was sent that this is required. This is the worst service I have ever had from Discovery.