Poor client service and unable to follow through on client request for three months

It took me roughly 4 weeks of frustrations to get to an agent to close my bank account. Eventually someone from Discovery contacted me and confirmed that they will close my account. A few weeks later I received and email stating that due to no response to further information they are closing the issue and my accounts will remain open. I immediately rep**** and till today haven't received any response.

Now, three months later, the account is still open and I am still paying very expensive monthly bank fees.

Furthermore, I have sent multiple emails to their client services about this issue with no response.

This bank has no dedicated bankers or branches and their online services cannot cope with the demand. Discovery has pushed me to the point of considering to move all my products and services away from them.