Poor client communication from Discovery

Well I'm not surprised to read that Discovery Bank rated lowest in terms of responding to client queries.And its not just the Banking division!

I've submitted numerous queries via the insure app regarding my updated cell number and a faulty sensor that randomly doesn't record trips and needless to say, not a single query has been responded to. 1. Discovery Bank app indicates that I have no life insurance and medical aid, yet I do, with Discovery. 2. Insure app never reflects daily driving behaviour points. The whole week is zero. 3. Vitality, there's no way of checking reward statements, random allocations of discovery miles with no reference or way of knowing what it's for. Seems like a good way to rip clients off.

I've given up trying to get explanations for anything, hopefully the day comes when a better alternative becomes available.