Poor assistance towards a significant client
I am a Signature Account holder which is their Private Banking account. I app**** for credit but declined after a horrible process of trying to get to someone to speak to to ask them to just try and motivate my application they didn’t even want to try despite the fact that I have a high disposable income, I don’t have a lot of debt I actually only have one credit card which is why my score is low. All the things on my record shows closed and nothing shows missed payments. They have a issue with one thing it wasn’t me who owed money the recovery place owed me money so they only paid it back last year but the report shows that they were paid of in 2022 by me. No effort or compassion to try and help. And unfortunately I do need help as I am busy with building and the previous builder DHM construction stole over R800 000 of my funds.
Thank you for reaching out to us.
There is an option to challenge declined credit applications directly on the Discovery Bank app. These requests are sent to our credit team for assessment. Once the final outcome of the credit application has been provided, we are unfortunately unable to dispute the decision further.
If you would like more information or an explanation regarding the outcome, you can contact our credit team by dialing the toll‑free number ***.
Regards,
Jabulile
Thank you for reaching out to us.
There is an option to challenge declined credit applications directly on the Discovery Bank app. These requests are sent to our credit team for assessment. Once the final outcome of the credit application has been provided, we are unfortunately unable to dispute the decision further.
If you would like more information or an explanation regarding the outcome, you can contact our credit team by dialing the toll‑free number ***.
Regards,
Jabulile