Poor and pathetic

Made a realtime payment this morning just after 6h00, remained on pending, followed up and was advised it was due to technical issues but will be paid after 30min. Two hours later I had to follow up again and was passed from one person to another. There after I followed up every 2 hours and still they played pass. From banksr to ***** department to payments and back to the banker. After alot of complaints one person actually attempted to help around 16h00. And was told IT is going to do a bulk deletion of payshap payments around 17h00 and the money would reflect in my account again. And still nothing...