POOR AND DISAPPOINTING SERVICE - DISCOVERY BANK

Last year I purchased tickets from Computicket with the Discovery Credit Card which was linked to FNB. In March 2020 my card was automatically migrated to the new Discovery Bank. Due to the lockdown the event was cancelled and Computicket refunded the money to the old account. I contacted Discovery Bank to sort out the refund in May 2020. Numerous telephone calls was made to them and to date I have not received a reply. All I get when I call them is that they are attending to the query and I will get a phone call, to date I have not received a single telephone call from them. I have emailed them the proof of payment from Computicket and still no reply. I have exhausted every avenue trying to get this query sorted out and that's the reason I have decided to choose this platform as a last resort.